Thank you for contacting us. We’re sure you want to get your issues resolved as soon as possible, and so do we. We created a very short FAQ that you should definitely check out first. There’s a 90% chance your question will be answered directly, but in a way that is much faster than we can respond. You fix your problem faster, we get to spend our time making plugins. It’s a win-win.

So please, please, PLEASE check the FAQ before submitting a question.

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    My Downloads
    I double checked that the serial.txt file is saved in my "samples/data" folder as described below.  This happens when the plugin does not have permissions to create the registration file to the samples folder. Luckily, it’s easy to add manually.

      1) Locate your samples folder (the folder you chose when you installed the piano)
      2) Open the “data” folder.
      3) Download this file and save it in your “data” folder: serial.txt
      4) Open the file and paste your serial number. Make sure there are no extra spaces or lines.
      5) Save the file.

     Your plugin should stop asking you to register now.
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