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Thank you for contacting us. We’re sure you want to get your issues resolved as soon as possible, and so do we. We created a very short FAQ that you should definitely check out first. There’s a 90% chance your question will be answered directly, but in a way that is much faster than we can respond. You fix your problem faster, we get to spend our time making plugins. It’s a win-win.

So please, please, PLEASE check the FAQ before submitting a question.

FAQ – It’s really fun!

Sometimes issues go deeper than the FAQ can solve. In that case, please don’t hesitate to reach out and we will get back to you as soon as possible.

Username

Your email

Nature of the beast

Is the plugin telling you that your have the wrong username or serial?

I double checked that the username and serial I entered into the plugin exactly match the username and serial on my downloads page.
My Downloads

Is the plugin asking you to register every time you open it, even after successful registration?

I double checked that the serial.txt file is saved in my "samples/data" folder as described below.
This happens when the plugin does not have permissions to create the registration file to the samples folder. Luckily, it’s easy to add manually.

1) Locate your samples folder (the folder you chose when you installed the piano)
2) Open the “data” folder.
3) Download this file and save it in your “data” folder: serial.txt
4) Open the file and paste your serial number. Make sure there are no extra spaces or lines.
5) Save the file.

Your plugin should stop asking you to register now.

OS:

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Your message (optional)
I solemnly swear that I checked the FAQ, especially if the plugin is making me register every time I open it.
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